Shop Schlage FAQs

Returns & Refunds

Except for products designated on the Site as non-returnable, Schlage will accept return of any products purchased directly from Schlage for a refund of your purchase price, less the original shipping and handling costs, provided that you place a request for a return no later than ninety (90) days after shipment of the relevant product(s). Products must be returned in their original condition, with original packaging and documentation, and cannot be modified or show signs of wear or tear. Product sets must be returned complete with all components in their in their original condition, with original packaging and documentation, and cannot be modified or show signs of wear or tear. If both items are not returned together, no refund will be issued until all products received. Schlage may reject a return due to product condition in its sole discretion. Products can only be returned in the country where purchased.

To initiate a return, you must email schlage.resorders@allegion.com to request a return and to receive from Schlage a return label to ship your product.

No returns will be accepted without a Schlage provided shipping label. Items should be shipped to the address provided in the shipping label received from Schlage. You bear the risk of loss during shipment of your returned items.

Refunds are processed within approximately 15 days of receipt of your returned items. Any refund will be credited back to the same payment method used to make the original purchase on the Site.